Our Policies
We want to ensure that your stay with us is pleasant and hassle-free.
Please be aware of the following requirements at check-in:
- Presentation of an original photo ID is mandatory at check-in.
- For minors not accompanied by their parents or legal guardian, in addition to an identity document or birth certificate, an original accommodation authorization from the parents is required. This authorization must have notarized signatures, in accordance with Federal Law 8.069.
- Without these documents, we regret to inform you that check-in will not be possible.
Please be aware of the following requirements at check-in:
- Presentation of an original photo ID is mandatory at check-in.
- For minors not accompanied by their parents or legal guardian, in addition to an identity document or birth certificate, an original accommodation authorization from the parents is required. This authorization must have notarized signatures, in accordance with Federal Law 8.069.
- Without these documents, we regret to inform you that check-in will not be possible.